Frequently Asked Questions
Orders and Shipping
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Domestic orders typically ship within 24-48 hours and arrive within 2-5 business days. International orders may take 7-14 business days depending on customs processing. All products are shipped with temperature in mind to preserve product integrity.
HOW DO I CHANGE MY SHIPPING ADDRESS?
Contact us immediately at support@retaonelabs.com if you need to change your shipping address. Changes can only be made before your order has been processed for shipment (within 24 hours of order placement). Due to the sensitive nature of our products, we cannot redirect packages once they are in transit.
HOW DO I TRACK THE STATUS OF MY ORDER?
You will receive a tracking number via email once your order ships. You can track your package through the shipping carrier’s website. For orders requiring signature confirmation, please ensure someone is available to receive the package.
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
No, we do not store credit card information on our servers. All payment processing is handled through secure, PCI-compliant payment processors to ensure your financial information remains protected.
WILL MY ITEMS COME IN ONE PACKAGE?
Yes and No, depending on product availability we might ship your order in multiple shipments. If you have any questions feel free to reach out to our support team for further assistance.
I FORGOT TO ENTER MY DISCOUNT CODE. CAN YOU APPLY IT AND ADJUST MY ORDER?
Unfortunately, once an order is placed, we’re unable to apply the discount code retroactively. Our system doesn’t allow modifications to processed transactions without incurring extra charges. Feel free to use the discount code for your next order.
CAN I PRE-ORDER AN ITEM THAT IS SOLD OUT?
Yes, you can request to be notified when specific retatrutide dosages are back in stock. We maintain a priority notification list and will contact you within 24 hours of restocking.
HOW DO I CHECK STOCK AVAILABILITY FOR RETATRUTIDE DOSAGES?
Current stock levels are displayed on each product page. Our inventory is updated in real-time. If a dosage shows as “out of stock,” you can sign up for restock notifications.
HOW OFTEN DO YOU RESTOCK?
We maintain regular production schedules with new batches typically available every 2-4 weeks. High-demand dosages are restocked more frequently. Newsletter subscribers receive advance notice of upcoming restocks.
ARE THERE DISCOUNTS OR BULK PRICING AVAILABLE?
At this time we currently do not offer any bulk discounts. If you do have any questions about this feel free to reach out to our support team to discuss further.
DO YOU SHIP TO PO BOXES AND MILITARY ADDRESSES?
Due to the nature of our products, we typically will ship through carriers like UPS and Fedex due to this we recommend to list a physical address to not delay your order.
Product Quality and Testing
HOW DO YOU VERIFY PRODUCT QUALITY AND PURITY?
Every batch undergoes comprehensive testing including:
- Analysis for purity verification (99%+ guaranteed)
- Mass spectrometry for molecular confirmation
- Sterility testing for contamination
- Third-party laboratory verification
CAN I SEE THE CERTIFICATE OF ANALYSIS (COA)?
Yes, COAs are available for every batch. Contact us with your batch number (found on vial label), and we’ll provide the complete analytical documentation within 24 hours.
WHAT IS YOUR QUALITY GUARANTEE?
We guarantee 99%+ purity on all products. If independent testing shows otherwise, we provide full refund plus replacement product. Our guarantee is backed by comprehensive quality control and third-party verification.
HOW OFTEN DO YOU TEST YOUR PRODUCTS?
Every single batch is tested before release. We maintain continuous quality monitoring with random batch retesting and stability studies to ensure consistent product quality throughout shelf life.
Returns, Refunds and Quality Guarantee
WHAT IS YOUR RETURNS POLICY?
Due to the nature of peptides, we do not accept returns once products have shipped. However, we offer our 100% Quality Satisfaction Guarantee – if independent lab testing shows our product doesn’t meet stated purity specifications, we provide full refund plus replacement.
I RECEIVED THE WRONG ITEM / MY ORDER ARRIVED DAMAGED / INCOMPLETE
Contact us immediately at support@retaonelabs.com with photos of the issue. We will provide immediate replacement shipments for any errors or damage on our part.
CAN I CHANGE OR CANCEL AN ORDER AFTER I'VE SUBMITTED IT?
Orders can be cancelled or modified within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. Contact support@retaonelabs.com immediately for urgent modifications.
HOW DO I CLAIM THE QUALITY SATISFACTION GUARANTEE?
Submit independent laboratory analysis results showing our product doesn’t meet stated specifications within 30 days of delivery. Include your order number, batch number, and official lab report. We’ll process refund and replacement upon verification.
WHAT CONSTITUTES ORDER DAMAGE?
Damage includes: broken vials, compromised seals, leaked contents, missing ice packs, or evidence of temperature exposure during shipping. Contact us within 24 hours of delivery with photos for immediate resolution.
Product Information
IN WHAT FORM ARE YOUR PEPTIDES SUPPLIED?
All RetaOne Labs peptides are supplied as a lyophilized (freeze-dried) white powder in sterile glass vials. Each vial contains the stated amount with 99%+ purity guaranteed.
HOW SHOULD I STORE MY PEPTIDES?
Store lyophilized peptides at -20°C (freezer) for long-term storage or 2-8°C (refrigerator) for short-term use (up to 30 days). Once reconstituted, store at 2-8°C. Protect from light and avoid repeated freeze-thaw cycles.
WHAT DOES THE BATCH NUMBER MEAN?
Each vial includes a unique batch number that corresponds to specific manufacturing and testing documentation. This number allows us to provide Certificate of Analysis (COA) and track quality control data for your research records.
DO YOU PROVIDE RECONSTITUTION SUPPLIES?
We do not include supplies such as Bacteriostatic water, syringes, and other research supplies. You will have to purchase these materials separately from us or any other reputable vendor.