Privacy Policy
Last updated: August 1, 2025
This Privacy Policy describes how RetaOne Labs (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from retaonelabs.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a researcher, institutional customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Important Notice: RetaOne Labs exclusively provides research-grade retatrutide for legitimate scientific research purposes only. Our products are not intended for human consumption, clinical use, or any non-research applications. This Privacy Policy governs the collection and use of information related to legitimate research activities and institutional purchases.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices, research compliance requirements, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law. We encourage researchers and institutional users to review this policy periodically to stay informed about how we protect your information.
How We Collect and Use Your Personal Information
To provide our research-grade services and ensure compliance with applicable regulations, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us and your role in the research community.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, verify research credentials and institutional affiliations, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email address
- Professional information including your institutional affiliation, research credentials, laboratory details, and professional title
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number, and intended research use
- Account information including your username, password, security questions, and research verification status
- Research inquiry information including specific research questions, protocol requirements, and technical support requests
- Institution verification details including institutional email addresses, research facility information, and academic credentials
- Shopping information including the products you view, put in your cart, add to your wishlist, and research applications
- Customer support information including the information you choose to include in communications with us, research-related questions, and technical inquiries
Some features of the Services may require you to directly provide us with certain information about yourself and your research activities. You may elect not to provide this information, but doing so may prevent you from using or accessing these features or purchasing our research products.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, pages visited, research topics explored, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Website and e-commerce platform providers who support our Site and Services, such as our content management system and payment processing platforms
- Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested
- Institutional verification services that help us confirm academic and research credentials
- Research compliance verification services that assist in validating legitimate research use
- Shipping and logistics partners who handle secure delivery of research materials
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with our research-grade Services in order to perform our contract with you, including to process your payments, fulfill your orders, verify research credentials and institutional affiliations, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for secure shipping of research materials, facilitate any returns and exchanges, and enable you to post product reviews and research feedback.
Research Compliance and Verification. We use your personal information to verify that our products are being used for legitimate research purposes, confirm institutional affiliations, validate research credentials, maintain compliance with applicable regulations governing research chemical distribution, and ensure our products reach qualified researchers and institutions.
Marketing and Educational Communications. We use your personal information for professional marketing and educational purposes, such as to send research updates, educational content, product announcements, and promotional communications by email, and to show you advertisements for research products or services relevant to your field. This may include using your personal information to better tailor the Services and advertising on our Site and other professional platforms.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity, including verifying the legitimacy of research use and preventing diversion of research materials. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, technical assistance for research applications, and improve our Services. This includes responding to research-related inquiries, providing product information, and maintaining our business relationship with you and your institution.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to enhance the research-focused user experience. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other professional websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Service Providers: With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, institutional verification services).
Business and Marketing Partners: With business and marketing partners, including our e-commerce platform providers, payment processors, and marketing service providers, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
Research Compliance: With regulatory authorities, compliance organizations, or law enforcement when required for research chemical distribution compliance or investigation of potential misuse.
Institutional Coordination: With your affiliated institution or research organization when necessary for verification, compliance, or administrative purposes related to your research activities.
Consent-Based Sharing: When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of professional networking integrations.
Corporate Activities: With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business, or in connection with a business transaction such as a merger or acquisition.
Legal Obligations: To comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
User Generated Content
The Services may enable you to post product reviews, research feedback, and other user-generated content related to your research experience. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone, including other researchers and institutions.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We encourage you to share only professional, research-relevant information that you are comfortable making public.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties, including research institutions, educational resources, and professional organizations. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Children’s Data
The Services are intended exclusively for use by qualified researchers, laboratory professionals, and institutional representatives. We do not knowingly collect any personal information about children under 18 years of age. Our products and services are designed for professional research use only and are not appropriate for minors. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Given the sensitive nature of research information and the controlled status of our products, we maintain enhanced security protocols for data protection.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential research information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations (including research chemical distribution regulations), resolve disputes, maintain research compliance records, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you, subject to research compliance and record-keeping requirements.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information, subject to compliance obligations.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request.
Managing Communication Preferences: We may send you promotional emails, research updates, and educational content, and you may opt out of receiving promotional communications at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account, orders, or important research-related communications.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact Information
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at our contact page.
We will respond to your request in a timely manner as required under applicable law.
This Privacy Policy is effective as of the date listed above and governs the use of personal information collected by RetaOne Labs in connection with our research-grade retatrutide products and services.